Effective Date: 22 September 2026
Last Updated: 22 September 2026
1. Introduction
At Infinity Hand Bags Ltd, we aim to make receiving your handbag a straightforward experience. This Shipping & Delivery Policy explains our delivery coverage, order preparation, estimated timelines, shipping charges and procedures for resolving delivery problems.
This policy applies to physical products purchased through infinityhandbags.com, including our Casual & Everyday Bags, Trendy Mini & Fashion Bags, and Luxury & Statement Handbags.
Please read it alongside our Terms & Conditions and Refund, Return & Cancellation Policy.
2. Delivery Locations
We offer shipping across Nigeria, subject to the coverage and accessibility of our delivery partners.
Some remote locations may require additional transit time or an alternative delivery arrangement. If your address cannot be served through the usual delivery service, we will explain the available options before proceeding.
International delivery is available only where the destination is supported and confirmed at checkout. Displaying a particular currency on our website does not necessarily mean we deliver to that country.
If we discover after payment that we cannot deliver to your address, we will contact you. You may agree to a suitable alternative or receive a refund for the unfulfilled order.
3. Order Processing
Orders are normally prepared within 1–3 business days after payment confirmation.
Preparation includes checking the order, confirming availability, packing the handbag and arranging dispatch.
Orders received on weekends or Nigerian public holidays enter processing on the next business day. Business days generally mean Monday to Friday, excluding public holidays.
Processing time is separate from the courier’s delivery time. An order confirmation acknowledges your purchase details; it does not necessarily mean the parcel has already been dispatched.
If an availability issue or verification problem affects preparation, we will contact you with the relevant information and available options.
4. Estimated Delivery Times
The total expected waiting time includes both processing and transit.
These are estimates unless we expressly agree to a guaranteed delivery date. If you need a handbag for a specific event, contact us before ordering so we can explain whether the required date is achievable.
5. Shipping Charges
Shipping charges depend on factors such as the destination, parcel size, weight and delivery service.
The applicable charge must be shown before you complete payment. Any free-delivery promotion will identify its conditions, including eligible destinations or minimum purchase requirements.
If a delivery change creates an additional charge, we will explain it and obtain your agreement before proceeding.
We will not add undisclosed delivery charges to an accepted order without your consent.
6. Delivery Details and Address Changes
Please check that your delivery information includes:
- The recipient’s full name.
- The complete street address and building or flat details.
- The relevant city, state and postcode, where applicable.
- Accurate contact information.
- Useful access instructions or landmarks where necessary.
If you notice an error, contact us immediately with your order number and corrected details.
We will try to update the address before dispatch. Once the parcel is with the courier, a change may not be possible or may require an agreed redirection charge.
Where an address error is caused by us, we will arrange the appropriate correction without passing the resulting additional delivery cost to you.
7. Dispatch Updates and Tracking
After dispatch, we will provide a dispatch update and tracking information where the delivery service supports it.
Tracking may take time to update after a parcel is handed to the courier. A tracking reference being created does not always mean the parcel has begun moving through the delivery network.
If tracking is unavailable, unclear or unchanged beyond the expected delivery period, contact us for assistance.
Please keep your order number available when making an enquiry so we can locate the shipment.
8. Receiving Your Handbag
Please arrange for yourself or an authorised recipient to receive the parcel at the agreed address.
Where practical, check the outer packaging for visible damage or signs of tampering. If something appears wrong, ask the courier to record the issue and contact us.
You may photograph damaged packaging and the affected product to help us investigate. Keep the packaging where reasonably possible until we provide further instructions.
Signing for delivery does not mean you accept an undiscovered fault or give up rights concerning damaged, incorrect or missing goods.
9. Unsuccessful Delivery Attempts
A delivery attempt may fail because the address is incomplete, access is restricted or the recipient is unavailable.
Where possible, the courier or our team will explain how to arrange another attempt or collect the parcel from an agreed location.
If a parcel is returned to us, we will contact you to discuss redelivery or the applicable cancellation and refund options.
Reasonable additional delivery costs may apply where the failed attempt resulted from incorrect information supplied by the customer or an agreed delivery arrangement not being met. Any charge will be explained before redelivery.
We will not charge you for redelivery caused by our error or the courier’s failure to follow the agreed instructions.
10. Delayed Deliveries
Weather, transport disruption, public holidays, access restrictions and other circumstances may affect delivery.
If we become aware of a significant delay, we will provide an update and explain the available options. An estimated delivery date does not permit an order to remain unfulfilled indefinitely.
Consistent with the Federal Competition and Consumer Protection Act, 2018, we will address delays fairly and preserve applicable cancellation and refund rights.
If an expressly agreed essential delivery date cannot be met, or delivery otherwise fails in circumstances giving you a right to cancel, we will arrange the appropriate refund.
11. Missing Parcels or Incorrect Delivery Status
Contact us if:
- Your order has not arrived within the advised timeframe.
- Tracking says “delivered” but you have not received it.
- The parcel appears to have been delivered to another address.
- A delivery update contains information you do not recognise.
You may first check with household members, reception staff or another person you authorised to receive the parcel.
We will investigate with the courier and review available delivery evidence. A tracking status alone will not automatically determine the outcome of a disputed delivery.
Where we arrange the courier, we remain your point of contact for resolving loss or delivery failure. We will provide a replacement or refund as appropriate, respecting any remedy you are entitled to choose.
12. Damaged, Incorrect or Incomplete Orders
If your parcel contains a damaged handbag, the wrong product or fewer items than ordered, contact us as soon as reasonably possible.
Please provide your order number, details of the problem and relevant photographs where available.
Prompt reporting helps us investigate, but a short reporting period will not be used to automatically reject a valid claim. An unboxing video is not a mandatory condition for receiving assistance or exercising statutory rights.
We will explain whether the item needs to be returned and arrange the appropriate remedy under our Refund, Return & Cancellation Policy. Necessary return costs for a valid claim involving our error or faulty goods will be handled accordingly.
13. International Deliveries
Where international shipping is offered, delivery times may be affected by customs checks, local holidays and destination requirements.
Before you purchase, we will explain whether the quoted amount includes import duties or other destination charges. Any charges payable separately by the recipient must be identified as such.
We will not automatically treat every customs delay or rejected parcel as the customer’s responsibility. The circumstances, information disclosed before purchase and applicable law will be considered.
Contact us before ordering if you are unsure whether a destination is supported or what the quoted delivery service includes.
14. Responsibility During Transit
Where we arrange delivery, handing a parcel to the courier does not by itself transfer responsibility for loss or damage to you.
Responsibility ordinarily passes when the goods are physically received by you or a person you authorised to receive them, subject to applicable law and any valid delivery arrangement.
This does not affect claims relating to defects or damage that existed before receipt.
If you ask for a special delivery arrangement, we will explain any material implications before agreeing to it.
15. Delivery Information and Privacy
We share the information reasonably needed to fulfil delivery with the relevant logistics provider. This may include the recipient’s name, delivery address, contact details and necessary delivery instructions.
We handle this information in accordance with our Privacy Policy and the Nigeria Data Protection Act, 2023.
Please avoid including confidential payment credentials or unrelated sensitive information in delivery instructions.
16. Policy Updates
We may update this policy when delivery services, coverage or operational arrangements change.
The updated version will show a revised date. Changes will not retrospectively reduce rights or delivery commitments attached to an accepted order.
17. Contact Us
For delivery estimates, address corrections, tracking enquiries, missing parcels or other shipping concerns, contact:
Infinity Hand Bags Ltd
Website: https://infinityhandbags.com/
Support Email: support@infinityhandbags.com
Info Email: info@infinityhandbags.com
Address: FLAT B, ROAD 36, PHASE 3, KUBWA, ABUJA, FCT, NIGERIA.