Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered by Infinity Handbags Ltd. Our goal is to provide a transparent and reliable delivery experience for all customers.

By placing an order on infinityhandbags.com , you agree to the terms outlined below.

2. Shipping Coverage

  • We currently offer nationwide shipping across Nigeria
  • International shipping may be available for selected locations (subject to confirmation at checkout)
  • Delivery availability depends on logistics partner coverage

Customers are advised to ensure their location is serviceable before placing an order.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Processing includes order verification, packaging, and dispatch preparation

You will receive confirmation once your order has been successfully processed.

4. Delivery Timelines

Estimated delivery times after dispatch:

  • Major Cities: 2–5 business days
  • Other Locations: 3–7 business days
  • Remote Areas: May take longer depending on accessibility

Delivery timelines are estimates and may vary due to external factors.

5. Shipping Charges

  • Shipping fees are calculated based on delivery location, order size, and logistics provider rates
  • All applicable shipping charges will be clearly displayed at checkout before payment
  • Promotional offers or free shipping (if available) will be communicated on the website

6. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS
  • Tracking allows you to monitor the status and estimated delivery of your order
  • Tracking availability depends on the logistics partner used

7. Delivery Delays

While we aim to deliver within the estimated timelines, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Public holidays
  • Logistics disruptions
  • High order volumes
  • Incorrect or incomplete shipping details

Infinity Handbags Ltd is not liable for delays caused by such external factors but will make reasonable efforts to keep customers informed.

8. Failed Delivery Attempts

A delivery may fail due to:

  • Incorrect or incomplete address
  • Recipient unavailable at delivery location
  • Inability to contact the customer
8.1 Reattempts
  • Our delivery partners may attempt re-delivery based on their policies
  • Customers may be contacted to reschedule delivery
8.2 Return to Sender
  • If delivery fails after multiple attempts, the order may be returned to us
  • Additional shipping charges may apply for re-dispatch

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete shipping details
  • Being available to receive the delivery
  • Responding promptly to delivery communications

Failure to meet these responsibilities may result in delays or additional charges.

10. Important Notes

  • Delivery timelines are estimates and not guaranteed
  • Shipping fees are generally non-refundable unless due to an error on our part
  • Ownership of products transfers upon successful delivery

11. Contact Information

For shipping-related inquiries, please contact:

Contact Details:

  • Address: FLAT B, ROAD 36, PHASE 3, KUBWA, ABUJA,FCT, NIGERIA