Refund, Return & Cancellation Policy

1. Introduction

At Infinity Handbags Ltd, customer satisfaction is important to us. This Refund, Return & Cancellation Policy outlines the conditions under which products can be returned, exchanged, or refunded. It is designed to provide transparency and minimize disputes while ensuring a fair process for all customers.

By placing an order on infinityhandbags.com,  you agree to the terms outlined below.

2. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 7 to 14 days of delivery
  • The product is unused, unworn, and in original condition
  • The item is returned with original packaging, tags, and accessories intact
  • Proof of purchase (order confirmation or receipt) is provided

Returns that do not meet these criteria may be rejected.

3. Product Condition Clause

To qualify for a return:

  • Handbags must not show signs of use, including scratches, stains, or wear
  • Items must not be altered or damaged after delivery
  • Products returned in a condition different from how they were received will not be accepted

Infinity Handbags Ltd reserves the right to inspect returned items before approving a refund or exchange.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or discounted items (unless defective)
  • Products marked as final sale
  • Items that have been used, damaged, or improperly handled
  • Products returned without original packaging

5. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team via email at support@infinityhandbags.com 
  2. Wait for return approval and instructions
  3. Securely package the item in its original packaging
  4. Ship the product to the provided return address

Note: Customers may be responsible for return shipping costs unless the item is defective or incorrect.

6. Refund Process

Once your returned item is received and inspected:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed to the original payment method

Refunds will only be issued for eligible returns that meet all policy conditions.

7. Refund Timeline

  • Inspection and approval: 2–5 business days after receiving the item
  • Refund processing: 5–10 business days depending on payment provider

Delays may occur due to banking or payment gateway processing times.

8. Exchange Policy

We offer exchanges under the following conditions:

8.1 Defective or Incorrect Items
  • If you receive a defective or incorrect product, you are eligible for a free replacement
  • You must report the issue within 48 hours of delivery
8.2 Exchange for Different Styles
  • Exchanges for a different style or product may be allowed based on availability
  • The item must meet all return eligibility conditions
  • Price differences may be charged or refunded accordingly

9. Cancellation Policy

9.1 Order Cancellation
  • Orders can be canceled only before dispatch
  • Once the order has been shipped, cancellation is no longer possible
9.2 How to Cancel
  • Contact us immediately at support@infinityhandbags.com with your order details
  • If the order has not been processed, cancellation will be confirmed

10. Important Notes

  • Infinity Handbags Ltd reserves the right to refuse returns that do not meet policy conditions
  • Shipping fees (if applicable) are generally non-refundable
  • Customers are responsible for ensuring accurate delivery details

11. Contact Information

For returns, refunds, or cancellations, please contact:

Contact Details:

  • Address: FLAT B, ROAD 36, PHASE 3, KUBWA, ABUJA,FCT, NIGERIA