Account & Data Deletion Policy

1. Introduction

Infinity Handbags Ltd respects your right to control your personal data. This Account & Data Deletion Policy explains how you can request account deletion, how your data is handled after deletion, and the timelines involved.

This policy is designed to comply with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) and Nigeria Data Protection Regulation (NDPR).

2. Account Deletion

2.1 How to Request Account Deletion

You may request deletion of your account at any time by:

  • Sending an email to info@infinityhandbags.com  
  • Including the following details:
    • Full name
    • Registered email address
    • Order ID (if applicable)
    • Clear request for account deletion
2.2 Verification Process
  • We may verify your identity before processing the request
  • This is to ensure the security of your account and prevent unauthorized deletion

3. Data Deletion Scope

Upon successful account deletion:

  • Your account access will be permanently disabled
  • Personal data such as name, email, and contact details will be removed or anonymized
  • Order history may be retained as required by law (see Section 6)

4. Data Retention After Deletion

Even after account deletion, certain data may be retained for a limited period:

  • Order & Transaction Data: Retained for 5–7 years for legal, tax, and accounting purposes
  • Customer Support Records: Retained for service quality and dispute resolution
  • Marketing Data: Deleted immediately upon withdrawal of consent

All retained data is securely stored and used only for compliance purposes.

5. Processing Timeline

  • Account deletion requests are processed within 7–14 business days
  • You will receive confirmation once your account has been deleted

Delays may occur if additional verification is required.

6. Exceptions to Deletion

We may retain certain information even after a deletion request in the following cases:

  • Compliance with legal or regulatory obligations
  • Fraud prevention and security purposes
  • Ongoing disputes or claims
  • Enforcement of our Terms & Conditions

Such data will be retained only for as long as necessary and in accordance with applicable laws.

7. User Responsibilities

  • Ensure that your deletion request is submitted from your registered email
  • Provide accurate information for verification
  • Note that once deleted, your account cannot be restored

8. Data Security

We implement appropriate security measures to ensure that:

  • Deleted data is securely removed or anonymized
  • Retained data is protected against unauthorized access
  • Access to sensitive data is restricted

9. Contact for Deletion Requests

For account deletion or data-related requests, please contact:

Contact Details:

  • Address: FLAT B, ROAD 36, PHASE 3, KUBWA, ABUJA,FCT, NIGERIA

10. Updates to This Policy

We may update this policy from time to time to reflect changes in legal or operational requirements.

  • Updates will be posted on this page
  • Continued use of our services indicates acceptance of any updates